We had one afternoon in Melbourne in which to buy a whole list of stuff, one of which was a tent. We had driven past your shop before, knew we could park outside it, so decided to start there. Inside, we met a couple from (I think) Horsham who had spent three months and dozens of phone calls and driven hundreds of kilometres researching tents. They had finally decided that a family tourer was the thing to get. Not being the type to reinvent the wheel, we said, "and we'll have one too."
The first real foray outside the backyard was a trip to Wyperfeld, camping by Lake Albacutya. We were meeting another family, ex-neighbours in fact, for a long weekend. We all arrived together, and five minutes later two of our kids had got our tent up and we were boiling the Billy. Our friends struggled for fully thirty minutes with their tent, but it was also a new one after all, as our friend said, "I'm a geologist and not an engineer!"
After a jolly evening, both families went to bed, at which point the weather turned bad. In our tent, three kids, two adults and a dachshund were warm as toast.
In the morning the sun came out and so did we, to find our poor friends had had a cold wet night. Mum and littlest child had decamped to the dubious comfort of the car, Dad and two older children were huddling in less than dry conditions. We did spot our friend jotting down the telephone number of the label of our tent, and next time they stayed with us, surprise! They had one of your tents plus better airmats and sleeping bags too.
We would like to say thank you to that couple we bumped into, if only our friends had bumped into them too. We now have the awning and the sand pegs and are hoping to win the voucher for more goodies. Only wish we had more time to get away.